Total Quality Management (TQM)

A management approach to long-term success through customer satisfaction.

What is Total Quality Management (TQM)?

Total Quality Management (TQM) is a comprehensive approach that focuses on continuously improving the processes and systems within an organization to enhance quality and customer satisfaction. TQM emphasizes the importance of involving all employees in a company in the quality improvement process, aiming to create a culture of teamwork and collaboration. By emphasizing the need for ongoing training, communication, and data-driven decision-making, TQM seeks to streamline operations and reduce inefficiencies. The ultimate goal of TQM is to exceed customer expectations by delivering products and services that consistently meet or exceed quality standards. This approach often involves implementing quality control measures, such as the use of performance metrics and feedback systems to monitor progress and identify areas for improvement. In essence, TQM is a continuous journey towards excellence that requires commitment from all levels of an organization to foster a culture of quality, innovation, and customer-centricity.